# 09. Request a withdrawal

[Español](https://help.stag.gapstation.net/books/guia-del-comprador/page/09-como-solicitar-un-cobro)

**Request withdrawal** lets you request a transfer of wallet funds to a registered destination account. The screen is titled Withdraw and its main button says Request withdrawal.

## 1. Check the requirements

You need available funds and a registered payment and withdrawal account. In this test, the Leche en polvo return left USD 6,000 available and we used the fictitious account DEMO - Test withdrawal.

## 2. Submit the request

[![Withdrawal popup with USD 1000 amount and DEMO account selected](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-06-solicitud-formulario.jpg)](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-06-solicitud-formulario.jpg)

1. Open **Payments and withdrawals → Request withdrawal**.
2. Select **Request withdrawal**.
3. Enter the amount. In this example: USD 1,000.
4. Select the withdrawal account and verify the destination.
5. Add a description that helps identify the request.
6. Review the details and select **Request withdrawal** to submit.

The example description is marked SIMULATION and makes clear that the account is fictitious and no real transfer exists.

## 3. Verify the Pending status

[![Pending withdrawal request and USD 1000 held from the balance](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-07-cobro-pendiente.jpg)](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-07-cobro-pendiente.jpg)

After submitting the request, the history shows:

<table id="bkmrk-detail-verified-valu"><thead><tr><th>Detail</th><th>Verified value</th></tr></thead><tbody><tr><td>Withdrawal ID</td><td>5ae27d4e-0288-424b-9a0c-f2daa8f1f241</td></tr><tr><td>Amount</td><td>USD 1,000</td></tr><tr><td>Status</td><td>PENDING</td></tr><tr><td>Destination</td><td>DEMO - Test withdrawal / Fictitious Bank DEMO</td></tr></tbody></table>

## 4. Understand the held balance

After refreshing the full page, the following was confirmed:

<table id="bkmrk-balance-held-availab"><thead><tr><th>Balance</th><th>Held</th><th>Available</th></tr></thead><tbody><tr><td>USD 6,000</td><td>USD 1,000</td><td>USD 5,000</td></tr></tbody></table>

The requested amount is reserved while under review. Submitting a request is not the same as receiving payment. Pending status does not confirm a completed withdrawal.

## 5. Refresh and check approval

[![Approved USD 1000 withdrawal, USD 5000 balance, and no held funds](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-08-cobro-aprobado.jpg)](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-08-cobro-aprobado.jpg)

After review, select **Refresh** or reload the page. The same USD 1,000 request changed from PENDING to APPROVED. You do not need to submit another request.

<table id="bkmrk-status-balance-held-"><thead><tr><th>Status</th><th>Balance</th><th>Held</th><th>Available</th></tr></thead><tbody><tr><td>PENDING</td><td>USD 6,000</td><td>USD 1,000</td><td>USD 5,000</td></tr><tr><td>APPROVED</td><td>USD 5,000</td><td>USD 0</td><td>USD 5,000</td></tr></tbody></table>

After approval, the reserved USD 1,000 is deducted from the balance and held funds return to zero. Available funds remain USD 5,000 because that amount was already reserved; it is not charged twice.

## 6. Verify the withdrawal in Transactions

[![Final history showing a completed USD 1000 withdrawal](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-09-movimientos-finales.jpg)](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-09-movimientos-finales.jpg)

Transactions shows a Withdrawal of −USD 1,000 with COMPLETED status. The example’s final balance is USD 5,000.

## 7. Check the notification bell

[![Bell showing a Withdrawal confirmed notification for USD 1000](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-10-notificacion-retiro.jpg)](https://help.stag.gapstation.net/uploads/images/gallery/2026-10/retorno-10-notificacion-retiro.jpg)

A notification also arrives in the bell. When opened, it shows **Withdrawal confirmed — GapStation** with the message “Your 1000 withdrawal has been confirmed.”

This demonstration uses simulated funds and a fictitious account. The approval and transaction show the result in the test app; they do not confirm a real bank transfer.

## If you need help

Give support the withdrawal ID, status, and amount. Do not post real account details in public channels. This example used only simulated funds and a fictitious destination.