02. Make a deposit before buying

Español
Before buying, you need available funds in your wallet. This guide shows how to create a manual deposit, attach proof of payment, and submit it for review.
Test example: USD 5,000, reference GAP-9UN24O. The bank details shown are fictitious and the receipt is a simulation with no banking validity. Do not use these details to make real payments.
1. Open Make deposit
From Payments and withdrawals, select Make deposit. Review your balance, held balance, and available amount. Select Create deposit.
2. Choose a payment method and enter the amount
In the popup, select an available payment method. This example uses Banco España USD, a manual test method. Review the beneficiary, destination details, and instructions.
Enter 5000 in Amount. Check it and select Create deposit once.
3. Review the draft and keep the reference
The popup changes to Confirm deposit. This draft has reference GAP-9UN24O and an amount of USD 5,000. Keep the reference so you can identify it in your history or when contacting support.
You can adjust the draft amount before confirming. If you close the popup, use Continue deposit to resume it; you do not need to create another one. Cancel draft is a separate action from closing the window.
4. Attach proof of payment
For a real deposit, make the payment following the payment method instructions and keep a readable receipt showing the account holder, amount, date, and transfer reference. Then select Select deposit receipt and choose the file.
PDF, JPG, and PNG files up to 10 MiB are accepted. This demonstration used comprobante-simulado-GAP-9UN24O.pdf, clearly marked as a simulation; no real transfer was made.
5. Confirm and check the pending status
Check the amount, reference, and selected file. Select Confirm deposit. This example entered PENDING status and appears in the history with its amount and reference.
Confirming is not the same as approval. At this point the available balance is still USD 0.00: the deposit is waiting for administrative review.
6. Check approval and credited balance
After the team approves the deposit, check its status in the history. In this example, reference GAP-9UN24O changed from PENDING to APPROVED.
Select Refresh to update the history. If the status changed but the balance still shows the old amount, reload the full page. In this test the page had to be reloaded for the balances to update as well.
After approval, the balance and available amount show USD 5,000.00, with USD 0.00 held.
Transactions also shows a completed Funds received entry for +USD 5,000.00.
7. Check the notification bell
When the deposit is approved, you receive a notification in the bell in the top bar. The number indicates unread alerts. Select the bell to open Notifications.
This demonstration received “Deposit confirmed — GapStation” with the message “Your 5000 deposit has been confirmed.” Select View details to open the alert or Mark as read after reviewing it.
The example completed the flow: DRAFT → PENDING → APPROVED. The screenshots and receipt are for testing only.
If you need help
Give support the reference and status shown in the history. Do not post real receipts or personal banking details in public channels.